Product photo of a Haier Top Mount Refrigerator currently being recalled
Refrigerator Recall FAQs
  • Why is Haier America recalling the product?
    As part of its commitment to product quality and safety, Haier America is voluntarily recalling Haier brand refrigerator models HA10TG31SB, HA10TG31SS, and HA10TG31SW due to a risk of fire. The affected refrigerators were sold primarily at Lowe’s and other independent retailers from September 2014 through September 2018.
  • What is the issue that prompted the recall?
    There is an electrical component that can short circuit and pose a fire hazard. Haier America has received three reports of smoke, fire and associated property damage. No injuries have been reported.
  • What is the remedy?
    The company is offering a free in-home repair or a $150 rebate toward the purchase of a new, qualified Haier refrigerator.
  • Which model and serial numbers are affected?
    This recall involves Haier models HA10TG31SB, HA10TG31SS, and HA10TG31SW with 10.1 cubic foot capacity manufactured from September 2014 through October 2016. The Haier logo is affixed on the refrigerator door. Only the following models and serial numbers are included in this recall:
    Models Brand Serial Number Range
    (Any units with below two-digit combination in the 14th and 15th position of the serial number.)
    HA10TG31SB HA10TG31SS HA10TG31SW Haier
    E9 EA EB EC
    F1 F2 F3 F4 F5 F6
    F7 F8 F9 FA FB FC
    G1 G2 G3 G4 G5 G6
    G7 G8 G9 GA
    Models Brand Serial Number Range
    (Any units with below two-digit combination in the 14th and 15th position of the serial number.)
    HA10TG31SB, HA10TG31SS, HA10TG31SW Haier E9, EA, EB, EC
    F1, F2, F3, F4, F5, F6, F7, F8, F9, FA, FB, FC
    G1, G2, G3, G4, G5, G6, G7, G8, G9, GA
  • How can I identify if my refrigerator is part of the recall?
    The recalled refrigerators can be identified by matching the model and serial number combination listed in the safety recall notice and table above. The model and serial numbers can be found on a label on the back of the refrigerator on the upper, rear panel. Note, consumers will need to pull the refrigerator away from the wall to review this label.
  • Can I continue to use my refrigerator?
    If you have one of the affected refrigerators, please unplug the refrigerator and call the Recall Hotline toll free at 1-888-364-2989 from 8am to 5pm ET Monday through Friday.
  • My Haier refrigerator has a similar appearance and is not part of the recall. Why?
    Haier brand refrigerators made after October 2016 are different and do not pose a similar risk.

Recalled Models

Models Brand Serial Number Range
(Any units with below two-digit combination in the 14th and 15th position of the serial number.)
HA10TG31SB HA10TG31SS HA10TG31SW Haier
E9 EA EB EC
F1 F2 F3 F4 F5 F6
F7 F8 F9 FA FB FC
G1 G2 G3 G4 G5 G6
G7 G8 G9 GA
Models Brand Serial Number Range
(Any units with below two-digit combination in the 14th and 15th position of the serial number.)
HA10TG31SB, HA10TG31SS, HA10TG31SW Haier E9, EA, EB, EC
F1, F2, F3, F4, F5, F6, F7, F8, F9, FA, FB, FC
G1, G2, G3, G4, G5, G6, G7, G8, G9, GA

Recall Hotline

1-888-364-2989
Monday through Friday
8am - 5pm ET
Before calling, have the model and serial numbers on hand

CPSC Press Release