Product photo of a Haier Top Mount Refrigerator currently being recalled
Haier America, in cooperation with the U.S. Consumer Product Safety Commission (CPSC), has announced a voluntary safety recall of 137,000 Haier top freezer refrigerators. This recall involves the Haier models HA10TG31SB, HA10TG31SS, and HA10TG31SW with 10.1 cubic foot capacity manufactured from September 2014 through October 2016. They were sold in black, stainless steel, and white exterior colors and finishes. The Haier logo is affixed on the refrigerator door.
Please read this notice carefully and submit your model and serial number below or call the Recall Hotline to determine if your refrigerator is included in the recall.

Find Out if Your Refrigerator is in the Recall
Schedule a free in-home repair or download a rebate form if your refrigerator is included in the recall.

Search Your Model

The model and serial numbers can be found on the rating label located on the refrigerator’s upper, rear panel:

Look for model and serial number

Additional Information

An electrical component in the refrigerator can short circuit, posing a fire hazard. Haier America will provide a free repair to all consumers with affected units.

Consumers who instead wish to replace their refrigerator can receive a $150 rebate towards the purchase of a qualified new Haier brand refrigerator. See the rebate form for eligible models.

Haier America has received three reports of smoke, fire and associated property damage. No injuries have been reported.

This recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission, which will also monitor the effectiveness of the recall program.

You can submit your model and serial number above or call the Recall Hotline to determine if your refrigerator is included in the recall. Pay careful attention to the serial number of your refrigerator because not all refrigerators of the same model are included.

Recalled Models

Models Brand Serial Number Range
(Any units with below two-digit combination in the 14th and 15th position of the serial number.)
HA10TG31SB HA10TG31SS HA10TG31SW Haier
E9 EA EB EC
F1 F2 F3 F4 F5 F6
F7 F8 F9 FA FB FC
G1 G2 G3 G4 G5 G6
G7 G8 G9 GA
Models Brand Serial Number Range
(Any units with below two-digit combination in the 14th and 15th position of the serial number.)
HA10TG31SB, HA10TG31SS, HA10TG31SW Haier E9, EA, EB, EC
F1, F2, F3, F4, F5, F6, F7, F8, F9, FA, FB, FC
G1, G2, G3, G4, G5, G6, G7, G8, G9, GA

Recall Hotline

1-888-364-2989
Monday through Friday
8am - 5pm ET
Before calling, have the model and serial numbers on hand

Refrigerator Recall FAQs

CPSC Press Release