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Dishwasher FAQs


Haier Smart Appliances - Integrations

Having smart appliances allows you several new avenues for controlling and monitoring your appliances through strategic integrations designed to enhance your ownership experience and make life easier. Connected for convenience, peace of mind and the future. Once connected to our SmartHQ app, you can...

Haier - Dishwasher Condensation on Counter

If there is water or moisture on or underneath the counter after the dishwasher has finished running, this moisture from the vent. As the dishwasher runs, especially in the dry cycle, steam can come out of the vent and hit the counter.

Haier - Warranty Coverage

For Haier Major Appliances In the unlikely event your product should develop a fault due to a manufacturing defect, the cost of any spare parts or labor required to correct the defect is fully covered within the warranty period.  Haier appliances used in a moving vehicle (ex. RV, Semi truck, boat, e...

Haier Smart Appliances

Haier smart appliances help you stay connected to your home, no matter where you are. To confirm your appliance has WiFi capability, visit: Does My Appliance Have WiFi CapabilitySupport by Product LineAir ConditionersHaier Smart Air Conditioners - Benefits of the Comfort - GE Appliances AppHaier Sma...

Haier Smart Dishwashers - Benefits of the SmartHQ App

Haier dishwashers with Optional WiFi allow you to monitor your dishwasher on your smart phone by using the Connect Module powered by SmartHQ and SmartHQ app (available through the Apple App Store and Google Play). With the SmartHQ app, you'll be able to:Monitor dishwasher cycle time and statusRe...

Haier - Dishwasher Rinse Aid

A rinse agent is an additive that makes water "wetter." This means that the water sheets off dishes more readily and rinses away residue. That translates into fewer water spots, making a rinse agent especially helpful if you have mineral-rich hard water. And as an added bonus, rinse agents...

Haier - Dishwasher Will Not Drain

If the dishwasher is new and hasn't been used, the water is from testing at the factory. Each new dishwasher is tested before being shipped. It is also normal to have a small amount of water around the filter after wash cycle. This keeps the pump seals lubricated. If the bottom of the dishwasher...

Haier - Dishwasher Running a Long Time

Haier dishwashers are designed to use less water but provide similar cleaning performance as your previous model. Depending on the cycle selected wash and dry time might be as long as 120 minutes. Verify the hot water supply is turned on fully. Verify the spray arms are not blocked.

Haier - Dishwasher Loading Tips

Dishes do not need to be pre-rinsed before being loaded into the dishwasher. Scrape of excess food but skip the pre-rinsing. Most modern dishwashers are designed for food particle removal. No rinsing is needed unless your dishes and cookware have been left sitting out for several hours. In that case...

WiFi Connect - WiFi Module and Appliance Software Updates

One of the benefits of having WiFi Connect appliances is the ability to receive WiFi and Software updates for your connected appliances. WiFi Module UpdatesKeeping your WiFi Connect appliance WiFi module up to date allows your GE Appliance to run as efficiently as possible. You will get update notif...

Haier Smart Dishwasher - Set-Up Optional WiFi with Connect Module

Haier smart dishwashers with Optional WiFi can connect to WiFi using the Connect Module powered by SmartHQ. Determine if your dishwasher has WiFi capability: Does My Haier Appliance Have WiFi Capability?To set up your dishwasher:Step 1Download the SmartHQ app.The SmartHQ app can be used on Apple or ...

Haier - Dishes Not Getting Clean in Dishwasher

If your dishes are not getting cleaned well or have remnants of food stuck to the dishes, glasses, or cutlery, first make sure make sure the dishwasher was loaded properly. If the jets on the spray are blocked, water may not reach all parts of the dishes. etc.Causes for blocked jets are:Too many ite...

Haier Dishwashers - Active Flood Protect

The Active Flood Protect feature helps protect the flooring underneath the dishwasher.Here's what it included:Sensor: A sensor recognizes and prevents potential overflow situations from occurring. It is found under the filter inside the tub, replacing the mechanical float. This type of protectio...

Haier - Scheduling Service

To schedule service on Haier branded appliances in the U.S., contact Haier Appliances at 1-877-337-3639 or visit https://www.haierappliances.com/support/schedule-service to request a service appointment.

Haier - Dishwasher Detergent Stuck in Dispenser

Detergent may be old, discard it and use fresh detergent. Store detergent in a cool, dry place.

Haier - Extended Service Contracts

The Warranty Group at 1-877-219-7553 handles all extended warranty questions on Haier appliances in the U.S. To schedule service under an existing extended service contract, contact Haier Appliances at 1-877-337-3639 or visit https://www.haierappliances.com/support/schedule-service.  No new contract...

Haier - Water at Bottom of New Dishwasher

This is normal. Each dishwasher is tested in the factory. The water you see is from that testing.

Haier - Water Leaking from the Dishwasher Door

Water leakage may be caused by the following:Incorrect detergent may have been used. Use automatic dishwasher detergents, not dish detergents.Door seal could have pulled away. The door seal may have been caught on dishes that extend beyond the sides of the dishwasher rack. Push the seal back into pl...

Haier - What Not to Wash in a Dishwasher

Do not wash anything that is not marked 'dishwasher proof' or 'dishwasher safe' in a dishwasher. Other items that should not be washed in a dishwasher include:Acrylic: Small cracks may occur.Adhesive-Joined Pieces: Adhesives that join materials such as plastic, wood, bone, steel, cop...

Does My Haier Appliance Have WiFi Capability?

Haier has smart appliances you can monitor or control using the SmartHQ App on your smartphone or hands-free with Amazon Alexa or the Google Assistant*.  To confirm your appliance has WiFi capability: Locate your model number on the Haier web site. To search for your model, type your model number in...

Haier - Dishwasher Odor

Odors can occur in the dishwasher due to the following reasons:Food debris in the bottom of the dishwasher.Food particles near the door seal.Residual water at the bottom of the dishwasher.Drain hose is obstructed.If the odor persists:Run the Normal/Regular cycle with the dishwasher empty. After 10 m...

Haier Dishwasher - 999 Error Code Appears in Display

If  a 999 Error Code appears in the display panel of the Haier QDT125SSL dishwasher, the control will need to be reset. You may also see the display flashing. If this error occurs, the dishwasher won't start or run. To clear the code:Simultaneously press and hold Cycle Select and Start pads for ...

Haier - Dishwasher Not Filling With Water

If the dishwasher is not filling with water:Verify whether Delay Start is selected. Cancel delay start or wait until delay is complete.Make sure the water supply valve is open. It is typically located under the kitchen sink.Ensure that the water supply line has no kinks or clogs.Check the household ...

Haier - Water Damage Information

If your appliances have been exposed to water due to flooding, there could be danger of fire or electrical shock. Before you do anything else, first make sure power to the home or to the circuit breakers for the appliances are disconnected. Then unplug the appliances before touching or inspecting th...

Haier Smart Dishwashers - Set-Up Troubleshooting

For help connecting your smart dishwasher: Haier Smart Dishwashers - Set-Up Optional WiFi with Connect ModuleIf you have difficulty with the set-up process when connecting your dishwasher to your WiFi:Wrong PasswordYou may have entered the wrong appliance network password. Re-enter the password foun...

Dishwasher - Cleaning the Door and Controls

To clean the exterior of the dishwasher, including the control panel and trim: Use a clean, soft, lightly dampened cloth, then dry thoroughly. A little dish soap may be added to the cloth if needed.Use Cerama Bryte Appliance Cleaner, part number WX10X392.Cleaning Stainless Doors  Use Stainless Steel...

Haier - ADA/ANSI and UFAS Requirements

ADA/ANSI and UFAS Accessibility Guidelines (ADA/ANSI and UFAS are the same for all appliances except Refrigerators) REFRIGERATORS UFAS - Top Freezers and Side-by-Sides that Meet the Standard  Side Reach: If the clear floor space allows parallel approach by a person in a wheelchair, the maximum high ...

Haier - Foam or Excessive Bubbles in Dishwasher

Foam is caused by dish soap getting into the dishwasher or when rinse aid is spilled when filling up the rinse aid compartment. Always mop up any spilled rinse aid with a cloth before using the dishwasher as it could lead to excessive foaming during the next washing cycle.

Haier - Custom and Side Panel Options

Haier Appliances come in white, black, stainless steel, or platinum (not all colors available on all models). There are not custom panel options for the doors and there are not side panels available.

Haier - Dishwasher Maintenance

For optimal performance, check the following on a regular basis:Use your dishwasher regularly. This minimizes the chance of odor and mildew build-up.Check all the spinning (spray) arms and clear any debris out of the spray holes. This ensures the water is sprayed throughout the dishwasher and at the...

Haier - Glasses Are Cloudy After Washing in Dishwasher

There are two primary reasons for cloudy glasses: white film from hard water and from etching.Wash the glass in a bowl of vinegar. If the cloudiness disappears, then the cloudiness was caused by hard water. If the cloudiness does not disappear, it was caused by etching.White film from hard water:Adj...

Haier - Dishwasher Not Drying Dishes Fully

If dishes and silverware are not drying properly:Make sure that the Air Dry cycle is not selected. This turns off Heated Dry.Plastic items do not dry as completely as other items and may still be wet at the end of the dry cycle. This is normal.Check your rinse aid setting and adjust the rinse aid se...

Haier - Dishwasher Does Not Start

A dishwasher may not start due to the following reasons:On some models, it is normal for most cycles to pause for 5 minutes near the start of the cycle to let the dishes soak.It is also normal for certain cycles to repeatedly pause for 15 to 65 seconds during the main wash.Door may not be properly l...

Haier - Pre-Rinsing Items Before Loading Dishwasher

Dishes do not need to be pre-rinsed before being loaded into the dishwasher. Scrape of excess food, like food, fat, and bones but skip the pre-rinsing. Pre-rinsing dishes under running water also wastes a large amount of water per year.Most modern dishwashers are designed for food particle removal. ...

Haier - Cleaning Stainless Steel Dishwasher

Stainless steel scratches easily, and even a mild kitchen scrubbing pad will mar or scratch the surface.Tips for cleaning stainless:Use a microfiber cloth. These are more effective than lint-free cotton cloths as they leave less fibrous material on the surface of the stainless steel.Clean with the g...

Haier - Dishwasher Water on Floor During Installation

Dishwashers are tested at the factory and may have water remaining in the tub or pump. If there are water droplets inside the water, at the bottom of the tub, or there is a small amount of water coming from the drain while installing the unit, this is normal.

Haier - Dishwasher Vibration or Noise

If the dishwasher is vibrating while running:Check the mounting screws and make sure the dishwasher is secured to the cabinet properly.Verify that the dishwasher is properly leveled.For other sounds:Check the rotating arm to make sure it is not hitting any items in the trays.

Haier - Dishwasher Rating Plate Location

The model and serial number is located on the product's rating plate. The most common location for the tag is at the rear of the unit. Other locations include:DishwashersInside the tub on the left side wall, next the lower rack.

Haier Dishwashers - Extra Dry

Extra Dry is an innovative new drying option that targets hard-to-dry items like plastics. It significantly improves drying performance, providing up to 3 times better drying compared to a Heated Dry option.Extra Dry consists of:A new dual wattage element - 500 watts dry, 800 watts wet. The element ...

Haier - Dishwasher Spray Arm Not Turning

If the spray arm is not rotating, items in the dishwasher racks could be touching the arm. Make sure the arm can spin freely before starting the wash program. Also check the water jet holes in the ends of the arm to make sure they are not blocked with food.

Haier - Scratches on Appliances

There two types of finishes on our appliances:  Stainless Steel: Uncoated stainless steel.  Baked-On Porcelain: High quality porcelain enamel that is powder coated and baked on. Found on Black and White models.  Scratches on Non-Stainless Finishes  To keep your appliance looking new and provide pro...

Haier - Dishwasher Electrical Requirements and Breaker Size

All Haier built-in and portable dishwashers: Require a 120-volt individual, properly-grounded branch circuit with a 3-prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse. For model specific electrical requirements, consult the Installation Instructions. Do...

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