Freezer FAQs : Troubleshooting


Haier - Freezer is Loud

Make sure the unit has at least 4 inches of clearance all around for airflow.

Haier - Chest Freezer Power Light Not On

If the control LED light(s) are not on, make sure the freezer is plugged in and the outlet has power. If the LED is still not coming on, a qualified technician will be needed to replaced the burned out LED.If you continue to have problems, please contact Haier Appliances at 1-877-337-3639 or visit h...

Haier - Chest and Upright Freezer Not Coming On

If your freezer is not working at all:Verify the freezer is plugged into a working outlet.  Check if there is power to the wall outlet.Make sure the unit is turned on and that the thermostat control is set to a cold temperature setting.The compressor may have cycled off. Wait for 30-4...

Haier - Chest and Upright Freezer Running Too Much

Modern freezers save energy by running longer, but at a slower speed. Most of the energy used in a freezer is from starting the compressor.These are factors that contribute to a freezer running too frequently or too long:Room is hot and/or humid. The freezer will run more if the room has high humidi...

Haier - Freezer Leaking

Leaking is caused by melting frost. Make sure the outer drain plug is inserted properly.

Haier - Chest and Upright Freezer Running But Not Getting Cold

If your freezer is not getting cold:Verify the freezer is plugged in to a working outlet.Make sure the unit is turned on and that the thermostat control is set to a cold temperature setting.Frequent door openings.Allow time for warm food to reach temperature.Check gaskets for proper seal.Adjust...

Haier - Freezer Running All the Time

For a freezer to maintain the desired temperature of 0 degrees F, the compressor will usually run more than 50% of the time. Modern Chest freezer have smaller, more powerful, high-speed compressors that generally cost less to operate than those in older refrigerators. These compressors are designed ...

Haier - Causes of Freezer Burn

The temperature of your freezer does not cause freezer burn. Freezer burn is the dehydration of your food by the air. The moisture leaves the food as it cools, entering the air in the freezer.  Freezer burn can be reduced by using good quality storage containers that are air and moisture t...

Search Support

Search our knowledge base for help with installation, operation, troubleshooting, and more.

Product Manuals

Enter your appliance's model number to download manuals for your product.

fa fa-3x fa-calendar-check-o hover-texts
Schedule Service

Service & repair for your kitchen, laundry, or air product.

fa fa-3x fa-wrench hover-texts
Parts & Accessories

Order accessories and repair parts from our parts store.

fa fa-3x fa-phone hover-texts
Contact Us

Still have questions? We've got your back. Chat, email, or give us a call.