Microwave FAQs

Haier - Microwave Runs But Does Not Heat

If your Haier microwave runs but is not heating, check that the door is closing properly. Open and close the door firmly, but do not slam. This confirms the engagement of the door's safety mechanisms.Try unplugging the microwave for 30 seconds to reset it. If you continue to...

Haier - Odors in Microwave

Many strong food smells can be removed by placing a mixture of 3 cups of water, 2 tablespoons of lemon juice and 1 dozen whole cloves in the oven and bringing it to a rolling boil. Permit the mixture to cool in the oven without opening the door. The generated steam will help to remove the odor....

Haier - Custom and Side Panel Options

Haier Appliances come in white, black, stainless steel, or platinum (not all colors available on all models). There are not custom panel options for the doors and there are not side panels available.

Haier - Microwave Interior and Surface Lighting

The microwave oven features LED interior lighting as well as LED surface lighting. These lights are designed to last for the life of your microwave oven. However, if the lights stop illuminating, contact a qualified technician for replacement.Please contact Haier Appliances at 1-877-337-3639 or...

Haier - ADA/ANSI and UFAS Requirements

ADA/ANSI and UFAS Accessibility Guidelines (ADA/ANSI and UFAS are the same for all appliances except Refrigerators)REFRIGERATORSUFAS - Top Freezers and Side-by-Sides that Meet the Standard Side Reach: If the clear floor space allows parallel approach by a person in a wheelchair, the maximum high sid...

Haier - Microwave Not Cooking Properly

Undercooked, overcooked or unevenly cooked foods are often the result of the following:Food not turned or stirred.Food not defrosted completelyCooking time to long or too shortPower level is not suitableImproper cookware or coverings was used.If Sensor Cook or Sensor Reheat was used: openi...

Haier - Determining If a Dish is Microwave Safe

To determine if a utensil is safe to use in the microwave oven, you may perform the "dish test".  Place the empty dish in the oven and operate the oven on HIGH (100%) power for 30 seconds. A dish that becomes very hot should not be used. For further information on utensils and coverings, r...

Haier - Microwave Rating Plate Location

The model and serial number is located on the product's rating plate. The most common location for the tag is at the rear of the unit. Other locations include:CountertopThe model / serial number tag is on the rear of the unit.  Over-the-RangeOn the front frame of the microwave, visibl...

Haier - Microwave Control Options

ClockYour model features a 12-hour clock.Press CLOCK to enter the Clock Setting mode. “ENTER TIME” will appear in thedisplay.Press the number pads to enter the correct time-of-day. For example, if the time is 10:12, press number pads “1, 0, 1, 2” to enter the time.Press START to confirm the time.Kit...

Haier - Scheduling Service

To schedule service on Haier branded appliances in the U.S., contact Haier Appliances at 1-877-337-3639 or visit https://www.haierappliances.com/support/schedule-service to request a service appointment.

Haier - Running Microwave With No Food

A microwave oven should not be operated without food or liquid inside to absorb the microwave energy. It is not likely that an oven that has been operated for a short time while it is empty will be damaged.

Haier - Water Damage Information

If your appliances have been exposed to water due to flooding, there could be danger of fire or electrical shock. Before you do anything else, first make sure power to the home or to the circuit breakers for the appliances are disconnected. Then unplug the appliances before touching o...

Haier - Microwave Charcoal and Grease Filters

Grease FilterGrease filters are located on the underside of microwave oven. The grease filters should be removed and cleaned often; generally at least once every month.Remove the grease filter. Grasp the metal ring, slide the filter toward the back, and then gently pull the filter downward. Repeat f...

Haier - Microwave Cleaning

To avoid damage to the microwave oven caused by arcing due to soil buildup, keep the oven cavity, top grille and the area where the door touches the oven frame clean.Interior / ExteriorCleaning the inside of the microwave is easy because little heat is generated to the interior surfaces; therefore, ...

Haier - Microwave Interior Paint Peeling

Peeling paint can be caused by frequently heating items which produce high amounts of steam. If the condensation caused by this steam is not wiped off directly after use it may cause the paint to lift over time resulting in peeling paint. This is not unlike the reaction you would find in bathroom wi...

Haier - Microwave Case Sides Warm

The cabinet (sides) of the microwave can become warm or even hot while the unit is in use. This is normal. Heat is generated by the electronic components and the cooking food.

Haier - Microwave Arcing or Sparking

Arcing or sparking in the microwave cavity can occur if non-microwave safe cookware is used in the microwave or if the unit was operated while empty.Not Microwave Safe:Metal cookware and bakewareGold, silver or pewter or objects with gold or silver trim or with metallic glazeNon-approved meat t...

Haier - Microwave Sensor Cook and Sensor Reheat

Sensor CookThe Sensor Cook control automatically sets the appropriate cooking time calculated by sensing the moisture level of the food or beverage being cooked. The Sensor Cook control is programmed to cook the following items: Potato, Fresh Veggies, Frozen Veggies, Bacon, Frozen Dinner, Rice, Froz...

Haier - Microwave Cookware

Never operate the microwave without food in the oven cavity; this can damage the magnetron tube or glass turntable. Tightly closed containers could explode. Closed containers should be opened and plastic pouches should be pierced before cooking.Microwave Safe Cookware / BakewareBrowning dishGla...

Haier - Moisture Inside Microwave Cavity

Condensation is a normal result of the cooking process. It is more noticeable if the food that has been cooked has high water content. Condensation may be more noticeable when the weather is humid. It is also normal to see some condensation between the door panels, unless the condensation does not d...

Haier - Can a Vent Hood Replace an Over the Range Microwave?

An over the range microwave oven can be replaced by a ducted or non-ducted range vent hood.

Haier - Things That are Normal With Microwaves

It is normal to experience any of the following with a microwave oven:Steam or vapor escaping from around the door. This does not mean that the unit is leaking microwave energy. The door is designed to allow heat and steam to escape to prevent the overheating of the unit.It is normal to see som...

Haier - Warranty Coverage

For Haier Major AppliancesIn the unlikely event your product should develop a fault due to a manufacturing defect, the cost of any spare parts or labor required to correct the defect is fully covered within the warranty period. Haier appliances used in a moving vehicle (ex. RV, Semi truck, boat...

Haier - Microwave End of Cycle Beep

The end of cycle signal is required to conform to UL and AHAM safety standards and cannot be disabled.

Haier - Scratches on Appliances

There two types of finishes on our appliances: Stainless Steel: Uncoated stainless steel.  Baked-On Porcelain: High quality porcelain enamel that is powder coated and baked on. Found on Black and White models. Scratches on Non-Stainless Finishes To keep your appliance looking new and ...

Haier - Steam From Microwave

Steam and vapor from around the door while cooking is normal. This does not mean that the unit is leaking microwave energy. The door is designed to allow heat and steam to escape to prevent the overheating of the unit.Condensation inside the unit is normal when cooking foods of high moisture co...

Haier - Microwave Use in Medical Setting

Haier major appliances are not approved for any use other than normal household operation; for example: Using microwaves for sterilizing medical supplies.

Search Support

Search our knowledge base for help with installation, operation, troubleshooting, and more.

Product Manuals

Enter your appliance's model number to download manuals for your product.

fa fa-3x fa-calendar-check-o hover-texts
Schedule Service

Service & repair for your kitchen, laundry, or air product.

fa fa-3x fa-wrench hover-texts
Parts & Accessories

Order accessories and repair parts from our parts store.

fa fa-3x fa-phone hover-texts
Contact Us

Still have questions? We've got your back. Chat, email, or give us a call.