If your freezer is not working at all:


  • Verify the freezer is plugged into a working outlet.  
  • Check if there is power to the wall outlet.
  • Make sure the unit is turned on and that the thermostat control is set to a cold temperature setting.
  • The compressor may have cycled off. Wait for 30-40 minutes to see whether freezer will start.


If you continue to have problems, please contact Haier Appliances at 1-877-337-3639 or visit https://www.haierappliances.com/support/schedule-service to arrange service.