If your freezer is not getting cold:


  • Verify the freezer is plugged in to a working outlet.
  • Make sure the unit is turned on and that the thermostat control is set to a cold temperature setting.
  • Frequent door openings.
  • Allow time for warm food to reach temperature.
  • Check gaskets for proper seal.
  • Adjust temperature to a colder setting.


If you continue to have problems, please contact Haier Appliances at 1-877-337-3639 or visit https://www.haierappliances.com/support/schedule-service to arrange service.