If the portable washer will not drain or is not draining all the way:
Check the position of the drain hose. In order to drain properly, the top of drain outlet must be at least 39” (99 cm) above the floor.
Do not push the drain hose too far into the drain. If the corrugated (rough) part of the drain is in the drain, it is pushed into far.
Ensure the location where is it draining into is clear.
- Make sure the washer is leveled properly.
Note: In a new washer, it is normal to see a small amount of water in the tub. Washers are tested at the factory.
If you continue to have problems, please contact Haier Appliances at 1-877-337-3639 or visit https://www.haierappliances.com/support/schedule-service to arrange service.