Washer FAQs


Haier - Washer Tangling Laundry

If clothing or larger items like sheets get tangled in the washer consistently, try reducing this by adding a few other items to the washer, like hand towels or dish clothes. These additional items will keep the larger items from settling at the bottom of the drum.

Haier - Portable Washer Error Codes

Possible error codes for Portable Washers:dO, E0 or E2 - indicates the lid switch is detected as openVerify the lid is closed properlyE1 or E6 - indicates an issue with the drainVerify the drain pump filter (where applicable) is clear (the filter is accessible through the door at the ...

Haier - Portable Washer Water Connection

The water connection is a single fill hose designed to be connected to a kitchen faucet. The unit is sold with an adapter which connects to standard kitchen faucets. Temperature control is achieved by adjusting the water temperature at the sink. Be sure to connect the gray connection to the faucet a...

Haier - Washer/Dryer Combo Leaking

If there is water on the floor around the washer/dryer combo:Improperly connected drain hose or water inlet hoses: Check all water and drain connections on the back of the washer/dryer.Plumbing issues: Check for leaking at the water shut-off valves.Drain issues: Make sure the drain hose dr...

Haier - Washer High Efficiency Detergent

Haier washers are designed to use High Efficiency (HE) detergent. HE detergent is formulated to work well in low water levels and cold water.

Haier - Washer/Dryer Combo Button Trap / Lint Filter

The Button Trap is designed to capture small loose items, such as buttons and coins, to keep them from damaging your machine. We recommend checking the trap for debris periodically or if the unit is not draining properly.To clean: Using a coin or screwdriver, pull down on the catch of the access pan...

Haier - Scheduling Service

To schedule service on Haier branded appliances in the U.S., contact Haier Appliances at 1-877-337-3639 or visit https://www.haierappliances.com/support/schedule-service to request a service appointment.

Haier - Washer Time Display

The washer's time display may differ from the times printed in the owner's manual.The time remaining to the end of the wash cycle is an approximation. Factors that contribute to the difference in cycle completion times include:water supply pressuretemperatures which vary from location to location an...

Haier - Washer Long Cycle Time

If cycle time seems longer than usual:Verify that the wash load is distributed properly and not overloaded.Make sure the water supply line(s) are not restricted.

Haier - Portable Washer Not Draining Properly

If the portable washer will not drain or is not draining all the way:Drain HoseCheck the position of the drain hose. In order to drain properly, the top of drain outlet must be at least 39” (99 cm) above the floor.Do not push the drain hose too far into the drain. If the corrugated (rough) part...

Haier - Combination Washer/Dryer Condenser Tank Cleaning

The condenser tank collects lint during the dry cycle, so there is not a lint filter to clean. This  is not a user accessible part; however, it can be maintained.To help break down the lint fibers and keep the condenser from clogging, we recommend adding a small amount of white vinega...

Haier - Washer Rating Plate Location

The model and serial number is located on the product's rating plate. The most common location for the tag is at the rear of the unit. Other locations include:Top Load Washers (including Portable)On the rear of the unitOn some models (large capacity models), there is a second tag under the...

Haier - Washer Incorrect Water Temperature

If washer is filling with the wrong water temperature:Verify the HOT water line is connected to the red fitting and COLD to the blue fitting.Verify the hot water temperature is at least 120 F.If you continue to have problems, please contact Haier Appliances at 1-877-337-3639 or visit https://www.hai...

Haier - Custom and Side Panel Options

Haier Appliances come in white, black, stainless steel, or platinum (not all colors available on all models). There are not custom panel options for the doors and there are not side panels available.

Haier - Washer Capacity

Washer Capacity measured in pounds (lbs.) of clothes: Washer Capacity (cu. ft.) Max. Clothing Weight (lbs.) 1.5 4.0 1.8 5.94 2.6 8.58 4.0 13.2 7.0 23.1

Haier - Washer Water Factor

Because washers come in various sizes and capacity, the water efficiency of clothes washers is rated using the term "Water Factor" to accurately compare water use. Water Factor (WF) is measured by the quantity of water (gallons) used to wash each cubic foot of laundry.ModelTub CapacityGallons Per Wa...

Haier - Washer Water on Floor During Installation

Washers are tested at the factory and may have water remaining in the tub or pump. If there are water droplets in the wash basket or a small amount of water coming from the washer drain while installing the unit, this is normal.

Haier - Water Damage Information

If your appliances have been exposed to water due to flooding, there could be danger of fire or electrical shock. Before you do anything else, first make sure power to the home or to the circuit breakers for the appliances are disconnected. Then unplug the appliances before touching o...

Haier - Combination Washer/Dryer Error Codes

Error and fault codes help a technician diagnose issues with the combination washer / dryer. If the unit is displaying an error, check the chart below for possible error code resolutions:Fault Code Description/ReasonSolutionsErr1 Door not closedVerify the door is closing properly and the l...

Haier - Portable Washer Leaking

If the portable washer is leaking, check the following:Inlet HoseMake sure the white connector on the fill hose is connected to the washer and the gray connector is connected at the faucet water supply. The connectors on the hoses are not the same size, so reversing them will cause the unit to ...

Haier - ADA/ANSI and UFAS Requirements

ADA/ANSI and UFAS Accessibility Guidelines (ADA/ANSI and UFAS are the same for all appliances except Refrigerators)REFRIGERATORSUFAS - Top Freezers and Side-by-Sides that Meet the StandardSide Reach: If the clear floor space allows parallel approach by a person in a wheelchair, the maximum high side...

Haier - Washer Will Not Start and Lights Blinking

If washer has all the Load Size indicator lights blinking and will not start, then make sure the washer lid is completely closed.If you continue to have problems, please contact Haier Appliances at 1-877-337-3639 or visit https://www.haierappliances.com/support/schedule-service to arrange service.

Haier - Washer Stops Then Lights Flash

If the washer stops and then all lights of the Load Size indicators flash, it is an indication of a possible unbalanced load. To correct, press stop and open the lid, redistribute the load so that the items are spaced around the drum evenly.If you continue to have problems, please contact Haier Appl...

Haier - Washer HLP28E Stops at 81, Shuts Down While Filling

Model HLP28E is designed to operate with a mix of hot and cold water. If the cold water valve is not connected or turned off, the unit will not fill properly, stopping at 81 and shutting down while filling. To correct, make sure the cold water supply is connected, turned on and not obstructed.

Haier - Washer Storage / Winterizing

To prevent damage, the washer should be stored in a space that will not see the temperature drop below 32 degrees F. If that is not possible:Disconnect the hoses from the water supply and drain out the water from the hoses.Remove washer drain hose from drain. Lay hose on the floor and allow water to...

Haier - Warranty Coverage

In the unlikely event that the product should develop a fault due to a manufacturing defect, the cost of any spare parts or labor required to correct the defect is fully covered within the warranty period. To schedule service on your Haier appliance, please contact 1-877-337-3639 or visit ...

Haier - Combination Washer/Dryer Dry Performance Tips

Typically the washing machine's washing capacity is twice as much as the drying capacity. Therefore, if you need to dry your clothes in your combo washer dryer, it is recommended that you reduce the load by about half the amount of clothes. Approximately 2.5 lbs. of clothes is the proper load s...

Haier - Washer Incorrect Water Level

The washer’s water level is determined by the Load Size option. The electronic control is programmed with default Load Size selections. If a user selects a Load Size and then rotates the knob to change the cycle, the Load Size setting will be automatically changed to the default for the new cycle. T...

Haier - Top Load Washer Cleaning Inside

To clean the interior washer tub/basket:Fill the washer with HOT water.Add 1 quart of chlorine bleach - no detergent.Let the machine agitate for a minute, then let it sit for one hour.After one hour, allow the washer to run through its longest wash and spin cycle.Continue by immediately filling the ...

Haier - Washer Odors

Odors in the washer can be caused by detergent/soil build-up, certain water conditions and drain installation issues.To prevent odors:Run regular/weekly hot water cycles to reduce detergent and soil build-up.Leave washer door/lid open between washes, allowing the washer to dry out.Check with local w...

Haier - Top Load and Compact Washer Does Not Spin

The washer will not spin if it cannot drain properly or if the pump filter is clogged. Even if the unit appears to be draining, check the following:Verify the drain pump filter (where applicable) is clear. The filter is accessible through the door at the bottom of the unit.Verify the drain hose is n...

Haier - Portable Washer Manual Fill

Manually filling the tub is not possible for proper operation. Haier washers are designed with high efficiency in mind, automatically determining the amount of water required. Portable washers require pressurized water for the fill function of wash and rinse cycles. If attempting to operate the unit...

Haier - Washer/Dryer Combo Door Locked

If door to washer/dryer combo door won't open because it is locked, disconnect power to the unit for 1 minute. Once power is restored, try it again. If the door will not unlock, it will require service.If you continue to have problems, please contact Haier Appliances at 1-877-337-3639 or v...

Haier - Portable Washer Sloshing Sounds After Draining

If the portable washer drains completely, but water sloshing sounds are heard under the basket:Verify the drain hose is not restricted.Verify the drain hose is not being raised over 42" into the sink as this will prevent full draining.A small amount of water is left in the outer tub housing after a ...

Haier - Washer Does Not Fill

If washer is not filling with water:Verify both water lines are connected and the supply valves are turned on.Verify the water inlet filters are clear.Verify that flood safe hoses are NOT being used. Flood safe hoses unfortunately restrict the water flow causing the unit to assume the water supply h...

Haier - Water in New Washer

Washers are tested at the factory before they are shipped. If your new washer has some water inside the tub or if there is water dripping from the drain hose, this is normal.

Haier - Washer Stops and Starts While Filling

Depending on the cycle selected, it is normal for a washer to stop and start while filling. The washer may partially fill, then agitate for a few moments, then start filling again. This is done deliberately to allow water and clothing to mix properly and improve wash performance.

Haier - Combination Washer/Dryer Soap or Water Left in Dispenser

On occasion, soap may clump or cake, blocking the drain hole in the detergent cup. If the water in the cup is clear, no service is required. Inspect the detergent dispenser for foreign matter or debris which might block the siphon process.If you continue to have problems, please contact Haier Applia...

Haier - Washer Clothes Still Wet After Spin Cycle

If the clothes seem too wet after the spin cycle is complete:Verify the drum is not over filled.Verify the unit is level (level means that all four legs of the unit are supporting weight).Verify that the proper type and amount of soap is being used.Verify the drain hose is not obstructed, kinked or ...

Haier - Washer Loading Instructions

Loading Instructions for Top Load Washers:Separate your delicate washables by color and place them in mesh laundry bags.Fasten all snaps and buttons on each garment.Pull up all zippers.Turn any clothing items with studs or protruding decorative items inside out.Remove any belts, detachable hoods, co...

Haier - Portable Washer Detergent and Fabric Softener Use

Detergent Type:LiquidDepending on the type of liquid detergent and the detergent manufactures recommendations, liquid detergent can be used in our Portable Washers.For Normal wash programs, the liquid detergent can be poured in the dispensing drawer, or in a ball or cup supplied by the detergent man...

Haier - Washer Detergent Usage

It is important to measure the amount of detergent, since excessive detergent as well as insufficient detergent can result in poor wash performance. Excessive detergent can also damage the washer.There are three major factors to consider when doing laundry:Dirt LevelsThe more heavily soiled your clo...

Haier - Combination Washer/Dryer Not Drying Properly

Typically the washing machine's washing capacity is twice as much as the drying capacity. Therefore, if you need to dry your clothes in your combo washer dryer, it is recommended that you reduce the load by about half the amount of clothes. Approximately 2.5 lbs. of clothes is the proper load s...

Haier - Washer Vibrating / Walking

If washer is vibrating and/or walking out of position:Verify the drum is not over filled (fill to 75% capacity only).Verify the unit is level (level means that all four legs of the unit are supporting weight).If you continue to have problems, please contact Haier Appliances at 1-877-337-3639 or visi...

Haier - Washer/Dryer Combination Non-Vented Condensing Drying

Ventless condensation drying allows clothes to dry without the need for external venting. The washer/dryer combo only y requires a water hookup and standard 120 volt outlet for installation.How Condensation Drying Works:Hot is attracted to cold. Like with a cold drink on a hot day, moisture is ...

Haier - Washer Hose Length

The fill hose(s) and the drain hose are approximately 4.5 feet long. The hoses should be replaced every 5 years.

Haier - Washer/Dryer Combo Location and Clearances

Installation Considerations:The washer must be installed on a solid floor to minimize vibration during the spin cycle.A suitable location is protected from direct sunlight and heat sources such as radiators, baseboard heaters, cooking appliances, etc.Do not install on carpeting.Hot and cold water fa...

Haier - Combination Washer/Dryer Detergent and Fabric Softener Use

Because of the size and capacity of a combination washer dryer, less detergent should be used. In general, take the amount of detergent recommended by the soap manufacturer and reduce is by 75%. If the detergent manufacturer recommends 1 cup,for example, use 1/4 cup. Always use HE (high-efficiency) ...

Haier - Washer Displays LF

"LF" in the washer display indicates the unit is not sensing a full water fill. If this occurs:Verify both water lines are connected and the supply valves are turned on.Verify the water inlet filters are clear.Verify that flood safe hoses are NOT being used. Flood safe hoses unfortunately restrict t...

Haier - Washer Does Not Drain and/or Displays LD

"LD" in the washer display indicates an issue with draining. If this display occurs and/or the washer is not draining:Verify the drain pump filter (where applicable) is clear (the filter is accessible through the door at the bottom of the unit).Verify the drain hose is not pushed too far into the st...

Haier - Combination Washer/Dryer Fills and Drains During Dry Cycle

This unit utilizes condensation drying, which requires cold water to speed the drying process. It is normal for the unit to fill and drain during the dry cycle.

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