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Washer FAQs


Haier - Washer Detergent Usage

It is important to measure the amount of detergent, since excessive detergent as well as insufficient detergent can result in poor wash performance. Excessive detergent can also damage the washer. There are three major factors to consider when doing laundry: Dirt Levels  The more heavily soiled your...

Haier - Portable Washer Water Connection

The water connection is a single fill hose designed to be connected to a kitchen faucet. The unit is sold with an adapter which connects to standard kitchen faucets. Temperature control is achieved by adjusting the water temperature at the sink. Be sure to connect the gray connection to the faucet a...

Haier - Portable Washer Error Codes

Possible error codes for Portable Washers:dO, E0 or E2 - indicates the lid switch is detected as open Verify the lid is closed properly. dd -   actually not an error code  When this code occurs during a spin cycle, check door (lid) to make sure it is closed properly and/or check to make sure load is...

Haier - Portable Washer Detergent and Fabric Softener Use

Detergent Type:Liquid Depending on the type of liquid detergent and the detergent manufactures recommendations, liquid detergent can be used in our Portable Washers.  For Normal wash programs, the liquid detergent can be poured in the dispensing drawer, or in a ball or cup supplied by the detergent ...

Haier - Portable Washer Sloshing Sounds After Draining

If the portable washer drains completely, but water sloshing sounds are heard under the basket: Verify the drain hose is not restricted.Verify the drain hose is not being raised over 42" into the sink as this will prevent full draining. A small amount of water is left in the outer tub housing a...

Haier - Washer Time Display

The washer's time display may differ from the times printed in the owner's manual. The time remaining to the end of the wash cycle is an approximation. Factors that contribute to the difference in cycle completion times include:  Water supply pressure Temperatures which vary from location t...

Haier - Portable Washer Leaking

If the portable washer is leaking, check the following: Inlet Hose  Make sure the white connector on the fill hose is connected to the washer and the gray connector is connected at the faucet water supply. The connectors on the hoses are not the same size, so reversing them will cause the unit to le...

Haier - Warranty Coverage

For Haier Major Appliances In the unlikely event your product should develop a fault due to a manufacturing defect, the cost of any spare parts or labor required to correct the defect is fully covered within the warranty period.  Haier appliances used in a moving vehicle (ex. RV, Semi truck, boat, e...

Haier - Washer Hose Length

The fill hose(s) and the drain hose are approximately 4.5 feet long. The hoses should be replaced every 5 years.

Haier - Portable Washer Not Draining Properly

If the portable washer will not drain or is not draining all the way: Drain Hose  Check the position of the drain hose. In order to drain properly, the top of drain outlet must be at least 39” (99 cm) above the floor. Do not push the drain hose too far into the drain. If the corrugated (rough) part...

Haier - Washer Displays LF

"LF" in the washer display indicates the unit is not sensing a full water fill. If this occurs:  Verify both water lines are connected and the supply valves are turned on. Verify the water inlet filters are clear. Verify that flood safe hoses are NOT being used. Flood safe hoses unfortun...

Haier - Combination Washer/Dryer Error Codes

Error and fault codes help a technician diagnose issues with the combination washer / dryer. If the unit is displaying an error, check the chart below for possible error code resolutions: Fault Code Description/ReasonSolutionsErr1Door not closed Verify the door is closing properly and the latch is...

Haier - Portable Washer Manual Fill

Manually filling the tub is not possible for proper operation. Haier washers are designed with high efficiency in mind, automatically determining the amount of water required. Portable washers require pressurized water for the fill function of wash and rinse cycles. If attempting to operate the unit...

Haier - Washer Does Not Drain and/or Displays LD

"LD" in the washer display indicates an issue with draining. If this display occurs and/or the washer is not draining:  Verify the drain pump filter (where applicable) is clear (the filter is accessible through the door at the bottom of the unit). Verify the drain hose is not pushed too f...

Haier - Washer Vibrating / Walking

If washer is vibrating and/or walking out of position: Verify the drum is not over filled (fill to 75% capacity only).Verify the unit is level (level means that all four legs of the unit are supporting weight).If you continue to have problems, please contact Haier Appliances at 1-877-337-3639 or vis...

WiFi Connect - WiFi Module and Appliance Software Updates

One of the benefits of having WiFi Connect appliances is the ability to receive WiFi and Software updates for your connected appliances. WiFi Module UpdatesKeeping your WiFi Connect appliance WiFi module up to date allows your GE Appliance to run as efficiently as possible. You will get update notif...

Haier - Washer Stops and Starts While Filling

Depending on the cycle selected, it is normal for a washer to stop and start while filling. The washer may partially fill, then agitate for a few moments, then start filling again. This is done deliberately to allow water and clothing to mix properly and improve wash performance.

Haier - Scheduling Service

To schedule service on Haier branded appliances in the U.S., contact Haier Appliances at 1-877-337-3639 or visit https://www.haierappliances.com/support/schedule-service to request a service appointment.

Haier - Washer Tangling Laundry

If clothing or larger items like sheets get tangled in the washer consistently, try reducing this by adding a few other items to the washer, like hand towels or dish clothes. These additional items will keep the larger items from settling at the bottom of the drum.

Haier - Washer Incorrect Water Level

The washer’s water level is determined by the Load Size option. The electronic control is programmed with default Load Size selections. If a user selects a Load Size and then rotates the knob to change the cycle, the Load Size setting will be automatically changed to the default for the new cycle. T...

Haier - Washer Storage / Winterizing

To prevent damage, the washer should be stored in a space that will not see the temperature drop below 32 degrees F. If that is not possible:  Disconnect the hoses from the water supply and drain out the water from the hoses. Remove washer drain hose from drain. Lay hose on the floor and allow wate...

Haier - Washer Loading Instructions

Loading Instructions for Top Load Washers:  Separate your delicate washables by color and place them in mesh laundry bags. Fasten all snaps and buttons on each garment. Pull up all zippers. Turn any clothing items with studs or protruding decorative items inside out. Remove any belts, detachable...

Haier - Washer Clothes Still Wet After Spin Cycle

If the clothes seem too wet after the spin cycle is complete: Verify the drum is not over filled.Verify the unit is level (level means that all four legs of the unit are supporting weight).Verify that the proper type and amount of soap is being used.Verify the drain hose is not obstructed, kinked or...

Haier - Water Damage Information

If your appliances have been exposed to water due to flooding, there could be danger of fire or electrical shock. Before you do anything else, first make sure power to the home or to the circuit breakers for the appliances are disconnected. Then unplug the appliances before touching or inspecting th...

Haier - Washer Odors

Odors in the washer can be caused by detergent/soil build-up, certain water conditions and drain installation issues. To prevent odors: Run regular/weekly hot water cycles to reduce detergent and soil build-up.Leave washer door/lid open between washes, allowing the washer to dry out.Check with local...

Haier - Washer Will Not Start and Lights Blinking

If washer has all the Load Size indicator lights blinking and will not start, then make sure the washer lid is completely closed. If you continue to have problems, please contact Haier Appliances at 1-877-337-3639 or visit https://www.haierappliances.com/support/schedule-service to arrange service.

Haier - ADA/ANSI and UFAS Requirements

ADA/ANSI and UFAS Accessibility Guidelines (ADA/ANSI and UFAS are the same for all appliances except Refrigerators) REFRIGERATORS UFAS - Top Freezers and Side-by-Sides that Meet the Standard  Side Reach: If the clear floor space allows parallel approach by a person in a wheelchair, the maximum high ...

Haier - Top Load Washer Cleaning Inside

To clean the interior washer tub/basket: Fill the washer with HOT water.Add 1 quart of chlorine bleach - no detergent.Let the machine agitate for a minute, then let it sit for one hour.After one hour, allow the washer to run through its longest wash and spin cycle.Continue by immediately filling the...

Haier - Washer Does Not Fill

If washer is not filling with water:  Verify both water lines are connected and the supply valves are turned on. Verify the water inlet filters are clear. Verify that flood safe hoses are NOT being used. Flood safe hoses unfortunately restrict the water flow causing the unit to assume the water su...

Haier - Washer Incorrect Water Temperature

If washer is filling with the wrong water temperature: Verify the HOT water line is connected to the red fitting and COLD to the blue fitting.Verify the hot water temperature is at least 120 F.If you continue to have problems, please contact Haier Appliances at 1-877-337-3639 or visit https://www.ha...

Haier - Washer Rating Plate Location

The model and serial number is located on the product's rating plate. The most common location for the tag is at the rear of the unit. Other locations include: Top Load Washers (including Portable) On the rear of the unitOn some models (large capacity models), there is a second tag under the lid...

Haier - Washer HLP28E Stops at 81, Shuts Down While Filling

Model HLP28E is designed to operate with a mix of hot and cold water. If the cold water valve is not connected or turned off, the unit will not fill properly, stopping at 81 and shutting down while filling. To correct, make sure the cold water supply is connected, turned on and not obstructed.

Haier - Washer Stops Then Lights Flash

If the washer stops and then all lights of the Load Size indicators flash, it is an indication of a possible unbalanced load. To correct, press stop and open the lid, redistribute the load so that the items are spaced around the drum evenly. If you continue to have problems, please contact Haier App...

Haier - Top Load and Compact Washer Does Not Spin

The washer will not spin if it cannot drain properly or if the pump filter is clogged. Even if the unit appears to be draining, check the following:  Verify the drain pump filter (where applicable) is clear. The filter is accessible through the door at the bottom of the unit. Verify the drain hose ...

Haier - Washer Capacity

Washer Capacity measured in pounds (lbs.) of clothes:   Washer Capacity (cu. ft.)  Max. Clothing Weight (lbs.)  1.5  4.0  1.8  5.94  2.6  8.58  4.0  13.2  7.0  23.1

Haier - Washer Long Cycle Time

If cycle time seems longer than usual: Verify that the wash load is distributed properly and not overloaded.Make sure the water supply line(s) are not restricted.

Haier - Washer Water Factor

Because washers come in various sizes and capacity, the water efficiency of clothes washers is rated using the term "Water Factor" to accurately compare water use. Water Factor (WF) is measured by the quantity of water (gallons) used to wash each cubic foot of laundry.  Model Tub Ca...

Haier - Water in New Washer

Washers are tested at the factory before they are shipped. If your new washer has some water inside the tub or if there is water dripping from the drain hose, this is normal.

Haier - Washer Water on Floor During Installation

Washers are tested at the factory and may have water remaining in the tub or pump. If there are water droplets in the wash basket or a small amount of water coming from the washer drain while installing the unit, this is normal.

Haier - Washer High Efficiency Detergent

Haier washers are designed to use High Efficiency (HE) detergent. HE detergent is formulated to work well in low water levels and cold water.

Haier - Scratches on Appliances

There two types of finishes on our appliances:  Stainless Steel: Uncoated stainless steel.  Baked-On Porcelain: High quality porcelain enamel that is powder coated and baked on. Found on Black and White models.  Scratches on Non-Stainless Finishes  To keep your appliance looking new and provide pro...

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